Nosto incident
We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform
Nosto experienced a minor incident on January 22, 2025 affecting Onsite products and Search & Categories, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2025, 01:52 PM UTC
We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.
- identified Jan 22, 2025, 02:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 22, 2025, 03:07 PM UTC
A fix has been implemented. Search & Categories latency levels are back to normal. We will continue to monitor the situation.
- resolved Jan 22, 2025, 09:27 PM UTC
We have resolved the issue causing degraded functionality in the Nosto Commerce Experience Platform. A post incident analysis will conducted on each incident reported on our status page with prioritised mitigation actions to prevent similar issues re-emerging or limiting the impact of similar types of issues in the future. Thank your for your patience!