Nosto incident

Increased latency / partial outage in Search & Category Merchandising (Universal)

Major Resolved View vendor source →

Nosto experienced a major incident on April 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 03:14 PM UTC
Resolved
Mar 29, 2025, 03:03 PM UTC
Duration
—
Detected by Pingoru
Apr 07, 2025, 03:14 PM UTC

Update timeline

  1. resolved Apr 07, 2025, 03:14 PM UTC

    Our Search and Category Merchandising (Universal) APIs were experiencing increased latencies and timed-out requests due to a misconfigured merchant. The degradation lasted for about 49 minutes. We have resolved the issue and added additional checks to prevent such misconfigured merchants from affecting the performance of our APIs in the future.