Northpass experienced a notice incident on December 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 05, 2025, 04:36 PM UTC
Incident Start: December 5, 2025 at 09:24 EST Incident End: December 5, 2025 at 09:27 EST Duration: 3 minutes Status: Resolved Summary: A sudden spike in database connections and load caused performance degradation and temporary unavailability. Impact: - Web page loading errors occurred - Database response times increased significantly - Some queries experienced timeouts - No data loss or corruption occurred Root Cause: High-volume concurrent connections exceeded baseline capacity thresholds, that temporarily impacted performance.