Northpass experienced a major incident on March 15, 2023 affecting Northpass App - AWS, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Northpass App - AWS
Update timeline
- investigating Mar 15, 2023, 01:55 PM UTC
We are investigating why some learners are having issues logging into their academies.
- identified Mar 15, 2023, 02:07 PM UTC
We have identified the issue. The team is working on a resolution. More updates to follow.
- identified Mar 15, 2023, 03:46 PM UTC
The team has made progress and sees improvements, but there are still some impacted areas. We appreciate your patience and apologize for this issue.
- monitoring Mar 15, 2023, 04:34 PM UTC
We have cleared the backlog of events and see improvements across all areas of the application. We will be monitoring to ensure everything is stable.
- resolved Mar 15, 2023, 06:14 PM UTC
This incident has been resolved.