Northpass experienced a major incident on August 30, 2023 affecting Northpass App - AWS, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2023, 12:23 AM UTC
One of our sub-processors is experiencing issues, and it is impacting our ability to serve content. We have contacted them and are awaiting a resolution.
- identified Aug 30, 2023, 01:29 AM UTC
We are still waiting on our sub-processor to identify and fix the issue. Courses still work, but course images, academy logos, and some other content will not load.
- identified Aug 30, 2023, 02:03 AM UTC
Our sub-processor has identified the issue and is now working on a resolution.
- monitoring Aug 30, 2023, 02:14 AM UTC
Our sub-processor has implemented a fix and is now monitoring the results. We can see that content is loading expectedly again. We will also be monitoring this situation further.
- resolved Aug 30, 2023, 02:30 AM UTC
This incident has been resolved.