Northpass incident

Media Library and Quiz Management Pages Aren't Loading

Minor Resolved View vendor source →

Northpass experienced a minor incident on February 23, 2024 affecting Northpass App - AWS and Northpass App - Azure, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2024, 02:17 PM UTC
Resolved
Feb 23, 2024, 03:08 PM UTC
Duration
50m
Detected by Pingoru
Feb 23, 2024, 02:17 PM UTC

Affected components

Northpass App - AWSNorthpass App - Azure

Update timeline

  1. identified Feb 23, 2024, 02:17 PM UTC

    We are aware of an issue with the media library and quiz management pages not loading. Learners can still access all media, and quizzes are working as intended. However, you will not be able to access these pages in the meantime. The issue has been identified, and a fix is being rolled out shortly.

  2. identified Feb 23, 2024, 02:18 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 23, 2024, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 23, 2024, 03:08 PM UTC

    This incident has been resolved.