Northpass experienced a notice incident on August 15, 2024 affecting Northpass App - AWS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 15, 2024, 08:46 PM UTC
Incident Start: 14:33 EDT Incident End: 16:08 EDT Impact: During the incident period, customers experienced increased latency. This impacted the UI responsiveness, causing inconvenience to our users. Cause: The root cause of the incident was identified as abnormal behavior with rate limiting. This anomaly disrupted the normal operation of our network infrastructure, resulting in the issues. Resolution: Our engineering team quickly identified the problem and applied a fix. Once the fix was completed problem was resolved. Next Steps: We are conducting a thorough review of our update procedures and tests to prevent similar incidents in the future.