Northpass experienced a minor incident on October 19, 2026 affecting Northpass App - AWS, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Northpass App - AWS
Update timeline
- investigating Oct 19, 2026, 03:29 PM UTC
Users may experience slowness or errors while trying to load content from the "People" page. We are investigating and will provide an update as we have more information.
- monitoring Oct 19, 2026, 06:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 06:56 PM UTC
This incident has been resolved. Some users experienced slow load times and errors on the People page. A fix has been deployed and the page is loading as expected. Thank you for your patience. If you continue to see issues, please contact our support team.