Europe - West (London): Intermittent connectivity issues impacting Postgres cluster management

Update timeline

1. resolved Jun 10, 2026, 08:00 AM UTC

   Type: Incident Duration: 6 hours and 23 minutes Affected Components: Addons Jun 10, 08:00:23 GMT+0 - Investigating - We are currently investigating this incident. You may see logs in Postgres with the following error message: ``` ERROR: Error communicating with DCS ``` Jun 10, 09:59:53 GMT+0 - Monitoring - We have observed a recovery starting about 20 minutes ago. Currently, Postgres addons are stable. Jun 10, 10:19:44 GMT+0 - Identified - We saw a period of recovery between 09:45 and 10:04 UTC, but the issue has since recurred. This is tied to an ongoing incident affecting our cloud service provider in the region. We are continuing to monitor and will share further updates as we have them Jun 10, 11:53:12 GMT+0 - Monitoring - We have not observed any further issues since 11:05 UTC. We are awaiting confirmation from our cloud provider that the issue is fully resolved on their side, and we will update this status accordingly. Jun 10, 14:23:08 GMT+0 - Resolved - This incident has been resolved.