Normative incident

Customers unable to access analytics

Major Resolved View vendor source →

Normative experienced a major incident on November 30, 2023 affecting normative.io (website), lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 08:55 AM UTC
Resolved
Nov 30, 2023, 09:00 AM UTC
Duration
4m
Detected by Pingoru
Nov 30, 2023, 08:55 AM UTC

Affected components

normative.io (website)

Update timeline

  1. identified Nov 30, 2023, 08:55 AM UTC

    We are currently experiencing some issues with our dashboard provider. We are troubleshooting and will get back to you as soon as we know more.

  2. resolved Nov 30, 2023, 09:00 AM UTC

    The issue has been resolved and analytics are now fully operational. We will continue to monitor the dashboards, and investigate the underlying cause of this problem.