Normative incident

Customers unable to load normative application

Major Resolved View vendor source →

Normative experienced a major incident on May 24, 2024 affecting app.normative.io and API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2024, 06:39 AM UTC
Resolved
May 24, 2024, 08:13 AM UTC
Duration
1h 33m
Detected by Pingoru
May 24, 2024, 06:39 AM UTC

Affected components

app.normative.ioAPI

Update timeline

  1. investigating May 24, 2024, 06:39 AM UTC

    We are currently investigating an issue which is causing some customers to be redirected to the "session expired" error page.

  2. monitoring May 24, 2024, 06:58 AM UTC

    We have mitigated the issue and continue to investigate the root cause. Service has been fully restored while we continue to monitor.

  3. resolved May 24, 2024, 08:13 AM UTC

    This incident has been resolved.