Normative experienced a major incident on August 13, 2024 affecting app.normative.io, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
app.normative.io
Update timeline
- investigating Aug 13, 2024, 01:46 PM UTC
We are currently investigating an issue which is causing the analytics dashboards to not load.
- identified Aug 13, 2024, 02:17 PM UTC
The issue has been identified as an issue with one of our sub-processors. We are working with them to resolve the issue.
- monitoring Aug 13, 2024, 02:35 PM UTC
The issue was identified by the sub-processor and Analytics are loading again. We will continue to monitor the situation while the incident is still live at the sub-processor.
- resolved Aug 13, 2024, 02:37 PM UTC
The issue has been fully resolved incident is closed.