Normative experienced a major incident on August 21, 2024 affecting app.normative.io, lasting 12h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2024, 07:36 AM UTC
We are currently experiencing a partial outage and degradation in services due to a technical issue affecting the projects page. Our engineering team is actively investigating this matter to resolve it as quickly as possible.
- investigating Aug 21, 2024, 08:25 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 21, 2024, 08:27 AM UTC
We have recovered from the recent error, and the projects page should now be loading successfully. Our team is continuing to monitor the application closely to ensure stability and performance.
- monitoring Aug 21, 2024, 01:49 PM UTC
To ensure a complete resolution of the ongoing issue, we will be implementing a partial degradation of certain services. We appreciate your understanding as we work diligently to restore full functionality.
- monitoring Aug 21, 2024, 02:06 PM UTC
We are done with the remediation and we will be monitoring the systems for a while. All the services are now fully operational.
- resolved Aug 21, 2024, 07:46 PM UTC
We’ve done improvements over the cause of the day and everything has been running smoothly for the last 4 hours. As usual we will perform a post mortem process and take action to ensure this doesn’t happen again. We apologize for the disruption.