Normative incident

Admins are unable to access resources with individual permission

Major Resolved View vendor source →

Normative experienced a major incident on December 6, 2024 affecting app.normative.io, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 10:29 AM UTC
Resolved
Dec 06, 2024, 01:29 PM UTC
Duration
2h 59m
Detected by Pingoru
Dec 06, 2024, 10:29 AM UTC

Affected components

app.normative.io

Update timeline

  1. investigating Dec 06, 2024, 10:29 AM UTC

    We are currently investigating an issue where admins are unable to access resources with individual permissions

  2. identified Dec 06, 2024, 11:25 AM UTC

    We have identified the issue and are currently working to roll back the changes. You can workaround the issue until we have completely rolled back our changes by changing the permissions from `user` to `contributor`.

  3. monitoring Dec 06, 2024, 12:02 PM UTC

    A fix has been deployed and we are monitoring the situation.

  4. resolved Dec 06, 2024, 01:29 PM UTC

    This incident has been resolved.