Nonce experienced a major incident on January 19, 2026 affecting Service Components (App) and Service Components (Api Service) and 1 more component, lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Service Components (App)Service Components (Api Service)Service Components (Agent Service)
Update timeline
- resolved Jan 19, 2026, 06:47 PM UTC
Service Disruption - January 20, 2026 Summary On January 20, 2026, our services were temporarily unavailable due to a database issue. During this period, some requests failed or timed out. Timeline (UTC+8) 15:50 – Disruption detected 16:20 – Recovery started 17:40 – Services restored 18:00 – Recovery confirmed Resolution We identified the root cause, resolved the issue, and restored all services. System stability has been verified and services are operating normally.