Noko incident

Background processing queues not working

Minor Resolved View vendor source →

Noko experienced a minor incident on October 11, 2014, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2014, 01:50 PM UTC
Resolved
Oct 11, 2014, 04:56 PM UTC
Duration
3h 6m
Detected by Pingoru
Oct 11, 2014, 01:50 PM UTC

Update timeline

  1. investigating Oct 11, 2014, 01:50 PM UTC

    We're seeing in issue with background processing not working correctly. This affects some parts of Freckle, like sending email, cache invalidation and PDF downloads. Logging time is working normally.

  2. monitoring Oct 11, 2014, 01:58 PM UTC

    We've fixed the stuck processing of background tasks and are waiting for queues to clear out.

  3. resolved Oct 11, 2014, 04:56 PM UTC

    This incident has been resolved.