Noko experienced a notice incident on May 25, 2015, lasting 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 25, 2015, 08:34 PM UTC
We're getting reports that Freckle is not loading for some customers and are looking into it.
- monitoring May 25, 2015, 08:47 PM UTC
Freckle is back to normal! We're monitoring Freckle for the time being and are further investigating the root cause.
- resolved May 25, 2015, 09:05 PM UTC
Freckle is all back in action. The root cause of the errors was a temporary traffic spike on our API. Our emergency systems we have in place to recover from an overload like this worked as expected and Freckle came back after a downtime of about 4 minutes. Obviously this still sucks, and we're taking steps to prevent the same thing from happening again in the future so that temporary traffic spikes will no longer cause Freckle to become unavailable.