Noko incident

Slow loading and timeouts

Major Resolved View vendor source →

Noko experienced a major incident on June 8, 2019 affecting Noko Web App and Noko API, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2019, 07:22 PM UTC
Resolved
Jun 08, 2019, 07:47 PM UTC
Duration
24m
Detected by Pingoru
Jun 08, 2019, 07:22 PM UTC

Affected components

Noko Web AppNoko API

Update timeline

  1. investigating Jun 08, 2019, 07:22 PM UTC

    We're looking into Noko being very slow to load or timing out completely.

  2. monitoring Jun 08, 2019, 07:26 PM UTC

    Sorry about the timeouts! The servers look like they're back to normal, but we're monitoring them to make sure everything's working.

  3. monitoring Jun 08, 2019, 07:32 PM UTC

    Our hosting provider is looking into networking issues in their datacenter; there may be some intermittent packet loss and network latency. We'll update this incident as soon as they give the all-clear.

  4. resolved Jun 08, 2019, 07:47 PM UTC

    This incident has been resolved.