Noko experienced a notice incident on March 10, 2017, lasting 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 10, 2017, 08:40 PM UTC
We just got alerted by our monitoring that Freckle is down and we're investigating.
- identified Mar 10, 2017, 08:42 PM UTC
We've been informed by our hosting provider that there's an issue with their hosting environment and they're working on resolving it. We'll keep posting updates here.
- identified Mar 10, 2017, 08:53 PM UTC
We're in contact with our hosting provider's engineering team and working to identify and resolve the problem. The issue specifically affects our web servers only; the database/backend is functioning normally (but can't be accessed without the web front-end).
- identified Mar 10, 2017, 09:00 PM UTC
Our hosting provider's engineering team is continuing to work on fixing the issue. We'll update here as soon as we get more information.
- identified Mar 10, 2017, 09:19 PM UTC
Our hosting provider are right now replacing defective hardware on the web host—we'll keep you posted on the progress and update here as soon as we know more (and hopefully have an ETA for when Freckle will be back up soon!).
- monitoring Mar 10, 2017, 09:22 PM UTC
And Freckle is back! Yay! We'll keep monitoring and post updates as needed.
- resolved Mar 10, 2017, 09:41 PM UTC
We've been given the A-OK from our hosting provider that the hardware issue has been fixed. All systems are working normally now. We'll of course continue to monitor (as we always do!). Happy weekend!