Noko incident

Noko is slow loading for some customers

Notice Resolved View vendor source →

Noko experienced a notice incident on April 3, 2023 affecting Noko Web App and Noko API, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 06:31 PM UTC
Resolved
Apr 03, 2023, 09:37 PM UTC
Duration
3h 6m
Detected by Pingoru
Apr 03, 2023, 06:31 PM UTC

Affected components

Noko Web AppNoko API

Update timeline

  1. investigating Apr 03, 2023, 06:31 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 03, 2023, 06:44 PM UTC

    We've identified an issue with a stuck background worker and have restarted it. Noko is currently catching up; there should be no longer an impact on performance. We will continue monitoring.

  3. resolved Apr 03, 2023, 09:37 PM UTC

    Some low-priority background tasks are still catching up (which has no impact on using Noko). Everything will be completely back to normal in several hours!