NoIP experienced a minor incident on May 7, 2021 affecting SSL Certificates, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
SSL Certificates
Update timeline
- investigating May 07, 2021, 04:58 PM UTC
We are currently investigating reports of delays validating some TrustCor SSL certificates. We are working both internally and with our partner TrustCor to identify the issue.
- identified May 07, 2021, 06:44 PM UTC
We have confirmed with our partner, TrustCor that a service outage affected their infrastructure causing delays validating certificates or failed API requests to create an SSL certificate. We are working to resolve the affected SSL requests and will provide another update shortly.
- resolved May 07, 2021, 07:51 PM UTC
The issue causing validation delays and API failures with TrustCor SSLs have been resolved. All systems are operational.