NoIP incident

Degraded Database Performance Affecting Dynupdate API and our Website

Minor Resolved View vendor source →

NoIP experienced a minor incident on January 25, 2022 affecting Website and Account Management (my.noip.com) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2022, 05:51 PM UTC
Resolved
Jan 26, 2022, 06:38 PM UTC
Duration
1d
Detected by Pingoru
Jan 25, 2022, 05:51 PM UTC

Affected components

WebsiteAccount Management (my.noip.com)Dynamic Update API

Update timeline

  1. identified Jan 25, 2022, 05:51 PM UTC

    We are currently working to resolve the cause of degraded database performance affecting dynupdate API and our website, first identified on 1/24. Recent mitigation measures have improved database performance, but we are still seeing query failures. We will provide an update as soon as we have more information.

  2. monitoring Jan 26, 2022, 12:23 AM UTC

    We are seeing improved database performance as a result of several mitigation measures implemented today. We will continue to monitor the situation and will provide another update shortly.

  3. resolved Jan 26, 2022, 06:38 PM UTC

    The issues affecting our database performance have been resolved and all systems are operational.