NoIP incident

Degraded Database Performance Affecting Dynupdate API

NoIP experienced a minor incident on February 8, 2022 affecting Dynamic Update API, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started: Feb 08, 2022, 04:46 PM UTC
Resolved: Feb 09, 2022, 03:58 PM UTC
Duration: 23h 12m
Detected by Pingoru: Feb 08, 2022, 04:46 PM UTC

Affected components

Dynamic Update API

Update timeline

identified Feb 08, 2022, 04:46 PM UTC

We are currently working to resolve the cause of degraded database performance affecting dynupdate API, first identified on February 7, 2022. Recent mitigation measures have improved database performance, but we are still seeing failures. We will provide an update as soon as we have more information.
monitoring Feb 08, 2022, 10:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 09, 2022, 03:58 PM UTC

We have not seen any additional errors since we implemented the fix. The issue has been resolved all systems are operational.