NoIP experienced a minor incident on March 28, 2022 affecting Support (noip.com/support), lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Support (noip.com/support)
Update timeline
- identified Mar 28, 2022, 03:53 PM UTC
Our 3rd party phone and ticket support provider Zendesk is currently experiencing performance issues resulting in dropped No-IP phone support calls and degraded ticket support. For current incident information visit status.zendesk.com
- resolved Mar 28, 2022, 04:50 PM UTC
Our 3rd party support provider, Zendesk has resolved the incident affecting No-IP phone and ticket support. We apologize for the inconvenience this may have caused. If your call was dropped when speaking with No-IP support, please give us a callback and we will be happy to help!