NoIP experienced a major incident on July 20, 2022 affecting Account Management (my.noip.com) and Payment Processing, lasting 6h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Account Management (my.noip.com)Payment Processing
Update timeline
- investigating Jul 20, 2022, 08:45 PM UTC
Our payment processing gateway is currently experiencing an outage. Customers attempting to make a payment or change the payment method on file are receiving a gateway timeout error. We are currently working with our payment processing gateway to resolve the issue. We will provide an update as soon as we know more.
- monitoring Jul 21, 2022, 12:16 AM UTC
We have implemented measures to limit the impact of latency from our payment gateway provider and we will continue to monitor this issue.
- resolved Jul 21, 2022, 03:25 AM UTC
This incident has been resolved.