NoIP experienced a minor incident on May 16, 2023 affecting SSL Certificates, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2023, 10:12 PM UTC
We are currently investigating intermittent delays issuing new SSL certificates from our SSL vendor. We are working to identify the issue and we'll provide an update when we have more information.
- identified May 16, 2023, 11:26 PM UTC
We have identified a change in our SSL vendor's API that caused delays issuing new SSL certificates. We are working on deploying a fix and should have a resolution shortly.
- monitoring May 16, 2023, 11:48 PM UTC
We have released a fix to production that fixes the delays validating and issuing new SSL certificates. We are now working on fixing the SSL requests that are currently stuck in a pending state.
- resolved May 17, 2023, 12:24 AM UTC
All impacted SSL requests have processed and validated. All systems are operational.