NoIP experienced a minor incident on December 19, 2023 affecting Free Dynamic DNS and Enhanced Dynamic DNS, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Free Dynamic DNSEnhanced Dynamic DNS
Update timeline
- investigating Dec 19, 2023, 02:48 PM UTC
We are currently investigating reports that hostnames on the webhop.me domain are failing to resolve. We are working hard to identify the issue and will provide an update as soon as possible.
- identified Dec 19, 2023, 03:05 PM UTC
We have identified the issue was caused by one our 3rd party domain registration partners for the domain webhop.com. We are working with them to resolve the issue.
- resolved Dec 19, 2023, 03:21 PM UTC
The issue affecting hostanmes on webhop.me has been resolved. As DNS is cached, customers with hostnames on webhop.me may still be cached with old DNS records until the recursive DNS servers are updated.