NoIP incident

Elevated Decline Rates For New Payment Methods

Minor Resolved View vendor source →

NoIP experienced a minor incident on September 17, 2024 affecting Payment Processing, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2024, 03:36 PM UTC
Resolved
Sep 18, 2024, 07:47 PM UTC
Duration
1d 4h
Detected by Pingoru
Sep 17, 2024, 03:36 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Sep 17, 2024, 03:36 PM UTC

    We are currently investing elevated decline rates for new payment methods. We have reached out to our payment processor and they are currently investigating the issue.

  2. resolved Sep 18, 2024, 07:47 PM UTC

    Our payment processor, Braintree has resolved the issue that caused all new Visa and Mastercard payment methods to fail verification. After their change was implemented we have seen successful transactions. This issue is now resolved