Nobl9 incident

Chart Data Viewing, Data processing and Alerts are delayed

Major Resolved View vendor source →

Nobl9 experienced a major incident on September 12, 2024 affecting Data Intake - Agent stable and beta and Chart Data and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 05:09 PM UTC
Resolved
Sep 12, 2024, 06:47 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 12, 2024, 05:09 PM UTC

Affected components

Data Intake - Agent stable and betaChart DataAlerting

Update timeline

  1. investigating Sep 12, 2024, 05:09 PM UTC

    We are currently investigating an issue with being able to view data in the web UI of Nobl9. Data collection, processing, and alerting is not impacted.

  2. investigating Sep 12, 2024, 05:40 PM UTC

    Data processing and alerts are now delayed as well. We are continuing to investigate the issue.

  3. investigating Sep 12, 2024, 05:48 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 12, 2024, 05:56 PM UTC

    The platform is back up; charts are back, processing and alerting are recovering.

  5. monitoring Sep 12, 2024, 06:05 PM UTC

    Charts, processing, and alerting systems are fully operational. However, if any alerts were generated during the incident, they may be delayed. If you have any questions, please feel free to reach out to support at [email protected].

  6. resolved Sep 12, 2024, 06:47 PM UTC

    This incident has been resolved.