NLX experienced a minor incident on October 20, 2025 affecting Platform - Frontend and Admin Hub - Frontend and 1 more component, lasting 16h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Platform - FrontendAdmin Hub - FrontendPlatform - APIAdmin Hub - API
Update timeline
- monitoring Oct 20, 2025, 07:43 PM UTC
3:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Admin Hub and the NLX Platform console. 4:24 AM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 6:00 AM EST - We are starting to see services recover. 8:40 AM EST - We continue to experience intermittent API error rates. 3:00 PM EST - This incident has been resolved.
- resolved Oct 21, 2025, 12:55 AM UTC
This incident has been resolved.