NLX experienced a major incident on April 20, 2021 affecting Platform - Frontend, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Platform - Frontend
Update timeline
- monitoring Apr 20, 2021, 04:47 PM UTC
We've identified an outage from the authentication provider Auth0. The NLX bots and conversational applications haven't been impacted and continue to be fully operational. We continue to monitor the issue.
- monitoring Apr 20, 2021, 07:56 PM UTC
Customers have reported that authentication is now operational. We'll continue to monitor the situation to make sure every customer is able to log in.
- resolved Apr 20, 2021, 08:37 PM UTC
This incident has been resolved.