Ninety experienced a major incident on August 26, 2025 affecting app.ninety.io, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 01:10 PM UTC
We are aware of an issue where some users logging into app.ninety.io using username/password are failing. Our team is actively investigating the cause. The current workaround is to login using Google or Microsoft SSO. We will provide updates here as we learn more.
- identified Aug 26, 2025, 01:32 PM UTC
The issue has been identified and a fix is being implemented. Users should be able to login to app.ninety.io using username/password again. Users signing up may still be experiencing issues. We will provide updates here as we learn more.
- monitoring Aug 26, 2025, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 02:00 PM UTC
This incident has been resolved.