Ninety incident

Service Outage

Critical Resolved View vendor source →

Ninety experienced a critical incident on June 13, 2023 affecting app.ninety.io, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 06:57 PM UTC
Resolved
Jun 13, 2023, 08:55 PM UTC
Duration
1h 58m
Detected by Pingoru
Jun 13, 2023, 06:57 PM UTC

Affected components

app.ninety.io

Update timeline

  1. investigating Jun 13, 2023, 06:57 PM UTC

    We are currently investigating the issue.

  2. identified Jun 13, 2023, 07:00 PM UTC

    The issue has been identified as an outage with a major service provider.

  3. identified Jun 13, 2023, 08:17 PM UTC

    Our service provider has identified the root cause and is actively working on a fix.

  4. monitoring Jun 13, 2023, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 13, 2023, 08:44 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 13, 2023, 08:55 PM UTC

    This incident has been resolved.