Ninety experienced a minor incident on May 24, 2024 affecting app.ninety.io, lasting 12h 52m. The incident has been resolved; the full update timeline is below.
Affected components
app.ninety.io
Update timeline
- monitoring May 24, 2024, 01:48 AM UTC
Ninety recently transitioned some subscriptions to a new billing provider to enhance the billing experience. It has come to our attention that during this transition these companies may have received a notification that their Ninety subscription was cancelled. We apologize for this incorrect notification - Please rest assured these Ninety accounts remain active and no actions need to be taken as a result of this change. If you have any questions or concerns regarding this change, please feel free to reach out to us directly.
- resolved May 24, 2024, 02:40 PM UTC
This incident has been resolved.