Ninety incident

Switch Company broken for some users

Minor Resolved View vendor source →

Ninety experienced a minor incident on December 16, 2024 affecting www.ninety.io, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 07:14 PM UTC
Resolved
Dec 17, 2024, 09:11 PM UTC
Duration
1d 1h
Detected by Pingoru
Dec 16, 2024, 07:14 PM UTC

Affected components

www.ninety.io

Update timeline

  1. identified Dec 16, 2024, 07:14 PM UTC

    We are aware Switch Company is broken for some users. To workaround please perform a one time log-out and log-in again, this will resolve the issue. There is an additional reproducible issue in company-create via PartnerHub. We are working to resolve this, again log-out/log-in will temporarily resolve the problem and allow company switching in the meantime.

  2. identified Dec 16, 2024, 07:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 17, 2024, 09:11 PM UTC

    This incident has been resolved.