Ninety incident

Degraded Performance for Companies with a large amount of Users

Minor Resolved View vendor source →

Ninety experienced a minor incident on February 4, 2025 affecting app.ninety.io, lasting 20h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 08:59 PM UTC
Resolved
Feb 05, 2025, 05:45 PM UTC
Duration
20h 45m
Detected by Pingoru
Feb 04, 2025, 08:59 PM UTC

Affected components

app.ninety.io

Update timeline

  1. investigating Feb 04, 2025, 08:59 PM UTC

    We are currently investigating this issue.

  2. identified Feb 04, 2025, 09:40 PM UTC

    We’ve identified inefficiencies in the users select caused by previous changes. Fix to be deployed shortly.

  3. identified Feb 04, 2025, 10:25 PM UTC

    We have pushed a fix which has improved performance, we are monitoring for measured improvements.

  4. monitoring Feb 04, 2025, 10:27 PM UTC

    We have pushed a fix which has improved performance, we are monitoring for measured improvements.

  5. resolved Feb 05, 2025, 05:45 PM UTC

    This incident has been resolved.