NFTX incident

V2 Subgraph Feed not in sync

Major Resolved View vendor source →

NFTX experienced a major incident on July 9, 2021 affecting NFTX App, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2021, 11:36 AM UTC
Resolved
Jul 09, 2021, 12:26 PM UTC
Duration
50m
Detected by Pingoru
Jul 09, 2021, 11:36 AM UTC

Affected components

NFTX App

Update timeline

  1. investigating Jul 09, 2021, 11:36 AM UTC

    There is currently an issue with the subgraph not syncing with the blockchain events. This means that the holding displayed on the vaults may not be current. After minting NFTs into the vaults it may appear as though they are not added, however they will leave your wallet and you will recieve tokens. When redeeming, you may be trying to redeem NFTs that have already been taken out of the vault by another redemption.

  2. investigating Jul 09, 2021, 11:36 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 09, 2021, 12:26 PM UTC

    There was an issue with SubGraph and while trying to diagnose the problem resolved itself. Everything is back to working as expected.