NFTX incident

SubGraph down, assets are not loading

Critical Resolved View vendor source →

NFTX experienced a critical incident on August 28, 2021 affecting NFTX App, lasting 13h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2021, 06:18 AM UTC
Resolved
Aug 28, 2021, 07:51 PM UTC
Duration
13h 32m
Detected by Pingoru
Aug 28, 2021, 06:18 AM UTC

Affected components

NFTX App

Update timeline

  1. investigating Aug 28, 2021, 06:18 AM UTC

    Vaults and NFTs are currently not pulling through due to an outage on the Graph. Further details will be provided as we learn more.

  2. monitoring Aug 28, 2021, 07:49 PM UTC

    The Graph rectified their issues and the site is back up.

  3. resolved Aug 28, 2021, 07:51 PM UTC

    The site is working again. We will be introducing a fallback stale cache response for times when the Graph is unavailable. This will allow the vaults and NFTs to be dispalyed on the site, however they will be based on the last successful update and might mean that some target redeems are unavailable.