NextRoll incident

Some users may have trouble logging into app.adroll.com

NextRoll experienced a notice incident on June 16, 2025 affecting AdRoll Dashboard and AdRoll ABM Impact Overview Dashboard, lasting 17h 36m. The incident has been resolved; the full update timeline is below.

Started: Jun 16, 2025, 10:11 PM UTC
Resolved: Jun 17, 2025, 03:47 PM UTC
Duration: 17h 36m
Detected by Pingoru: Jun 16, 2025, 10:11 PM UTC

Affected components

AdRoll DashboardAdRoll ABM Impact Overview Dashboard

Update timeline

investigating Jun 16, 2025, 10:11 PM UTC

Users might have trouble logging in when using browsers with pre-existing app.adroll.com site data. This would be resolved if the user facing this issue clears app.adroll.com site data, as instructed below. Alternatively, this can be resolved by logging in incognito mode, or with an alternate browser. - Right click on the page. - Go to the Application tab - Click on "Clear Site Data"
resolved Jun 17, 2025, 03:47 PM UTC

This incident has been resolved.