NextRoll incident

[Sev1 - RollWorks Only] Command Center, Journey Stage, and Salesforce data source unavailable

Notice Resolved View vendor source →

NextRoll experienced a notice incident on January 27, 2025 affecting AdRoll ABM Sales Automation & Contact Data, lasting 20h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 07:23 PM UTC
Resolved
Jan 28, 2025, 03:40 PM UTC
Duration
20h 17m
Detected by Pingoru
Jan 27, 2025, 07:23 PM UTC

Affected components

AdRoll ABM Sales Automation & Contact Data

Update timeline

  1. investigating Jan 27, 2025, 07:23 PM UTC

    Issue: RollWorks is currently experiencing two issues: - The Command Center and Journey Stage are missing from the Dashboard - Salesforce data source is unavailable for Account Lis​t Enhanced Contact List​, and Journey Stage. Impact: - Unable to access Command Center and Journey Stage - Unable to create​/modify Account List​s, Enhanced Contacts Lists​, and Journey Stage using Salesforce data source​ filters Next Steps: Engineering has resolved the issue with ​access to the Command Center and Journey Stage but is currently looking into the issue with Salesforce data source​, which is affecting certain areas of the Command Center and Journey Stage.

  2. investigating Jan 27, 2025, 08:28 PM UTC

    Updates: - There are no longer any missing sections of the dashboard - Issues related to the Salesforce data source filters, specifically with Account List (created from Command Center), Enhanced Contact Lists, or Journey Stage using Salesforce Accounts, Opportunity, and Campaign objects, are still under investigation

  3. resolved Jan 28, 2025, 03:40 PM UTC

    Update: - The Salesforce data source is now fixed and available for Journey Stages, Account Lists, and Enhanced Contact Lists.