NextRoll incident

Scheduled reports for AdRoll and RollWorks are not being sent.

NextRoll experienced a notice incident on February 3, 2025 affecting AdRoll Dashboard and AdRoll ABM Impact Overview Dashboard, lasting 11h 50m. The incident has been resolved; the full update timeline is below.

Started: Feb 03, 2025, 11:39 PM UTC
Resolved: Feb 04, 2025, 11:30 AM UTC
Duration: 11h 50m
Detected by Pingoru: Feb 03, 2025, 11:39 PM UTC

Affected components

AdRoll DashboardAdRoll ABM Impact Overview Dashboard

Update timeline

identified Feb 03, 2025, 11:39 PM UTC

Impact: - Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports. - On-demand reports are continuing to function correctly. Next Steps: - Engineering teams have identified the cause of the issue, and are working toward resolution. - When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.
resolved Feb 04, 2025, 04:41 PM UTC

This incident has been resolved.