NextRoll incident

[Sev2 - RollWorks Only] Ingestion issue with Salesforce Contact and Lead objects

Minor Resolved View vendor source →

NextRoll experienced a minor incident on February 28, 2025 affecting AdRoll ABM Contact List and Contact Discovery, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 09:35 PM UTC
Resolved
Mar 03, 2025, 04:35 PM UTC
Duration
2d 18h
Detected by Pingoru
Feb 28, 2025, 09:35 PM UTC

Affected components

AdRoll ABM Contact List and Contact Discovery

Update timeline

  1. investigating Feb 28, 2025, 09:35 PM UTC

    Issue: There is currently an ingestion issue with the Salesforce Contact and Lead objects, which affects their use as data sources for filtering in Contact Lists and Contact Discovery Workflows. Functional Impact: - Sync errors with existing Contact Lists and Contact Discovery Workflows that use the Salesforce Contact and Lead objects as data sources. - Unable to create new Contact Lists and Contact Discovery Workflows using the Salesforce Contact and Lead objects as data sources. Next Steps: The engineering team is currently investigating the issue.

  2. resolved Mar 03, 2025, 04:35 PM UTC

    This incident has been resolved.