Next Identity incident

Issue with /userinfo endpoint

Minor Resolved View vendor source →

Next Identity experienced a minor incident on December 16, 2021 affecting Journeys and Unify API and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2021, 09:24 AM UTC
Resolved
Dec 16, 2021, 11:01 AM UTC
Duration
1h 37m
Detected by Pingoru
Dec 16, 2021, 09:24 AM UTC

Affected components

JourneysUnify APIGatewayConnect SMS API

Update timeline

  1. investigating Dec 16, 2021, 09:24 AM UTC

    We are currently investigating a potential issue with the `/userinfo` endpoint following yesterday's release of v1.3.3 of the Next Identity platform.

  2. identified Dec 16, 2021, 09:57 AM UTC

    The `/userinfo` endpoint issue has been identified. A hotfix will be implemented shortly.

  3. monitoring Dec 16, 2021, 10:26 AM UTC

    The hotfix to resolve the `/userinfo` endpoint issue has been released (v1.3.4) and reported to be resolved. We will continue to monitor.

  4. resolved Dec 16, 2021, 11:01 AM UTC

    This incident has been resolved following confirmation from impacted integrations. Additional test cases for the `/userinfo` endpoint will be added to QA.