NewsCatcher API Outage History
NewsCatcher API is up right nowPingoru has recorded 17 incidents for NewsCatcher API: 12 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 1, 2026 Degraded API Response Time –
Started Sep 01, 2026, 04:46 PM UTC· resolved Sep 01, 2026, 04:46 PM UTC
- resolved Sep 01, 2026, 04:46 PM UTC
Over the last 4 hours, we have experienced a higher-than-usual number of requests that ended up in the timeout. We have investigated the problem and identified one client who managed to cause problems for the whole Production News API. This is related to the specific queries that this client is executing. We are in the process of isolating a client to stabilise the Production API and investigate further without a rush. In the next 30 minutes, everything should be back to normal.
Minor July 20, 2026 Degraded API Response Time – News API
Started Jul 20, 2026, 01:48 PM UTC· resolved Jul 20, 2026, 01:48 PM UTC
- resolved Jul 20, 2026, 01:48 PM UTC
Hello all, Today, you might have experienced latency problems while calling our News API. News API is fully functional, but the response sometimes takes longer. We know the reason, it is related to the database we are using and the number of concurrent connections it supports. We started working on the migration. We would like to conduct proper integration and stress testing. So the full migration might take several days. If those short latency issues are causing any problems with your production services, please let us know at [email protected]. We will get back to you with more updates later this week. Thanks for your understanding.
Minor May 22, 2026 Translation of articles for de,fr, and el is coming with a delay –
Started May 22, 2026, 10:10 AM UTC· resolved May 22, 2026, 10:10 AM UTC
- resolved May 22, 2026, 10:10 AM UTC
From 21/05/2026 08:55 PM UTC to 22/05/2026 09:30 AM UTC, we have experienced delays in obtaining translation data for articles in de, fr, and el. The problem has happened to one of the Internal GPUs used for those languages. The server was restarted manually, and the problem has been resolved. None of the data was lost; we keep translating what was delayed. In a few hours, everything will be back to normal. Sorry for the inconvenience.
Minor May 12, 2026 Article processing is slower than usual 2m
Started May 12, 2026, 09:34 AM UTC· resolved May 12, 2026, 09:36 AM UTC
- monitoring May 12, 2026, 09:34 AM UTC
Due to the maintenance of our server provider on multiple servers, the article processing pipeline is slower than usual. We have been aware of it, we have been preparing, but still it affected the speed. Maintenance is going to be finished in 20 minutes and everything will be back to normal.
- resolved May 12, 2026, 09:36 AM UTC
Everything is back to normal
Minor April 20, 2026 Article translation is slighltly delayed –
Started Apr 20, 2026, 09:22 AM UTC· resolved Apr 20, 2026, 09:22 AM UTC
- resolved Apr 20, 2026, 09:22 AM UTC
There has been a 30-minute window where articles were not translated. Thus, delays in both translation and NLP enrichments for non-English articles. The issue has been solved, and all the articles are being steadily updated.
Minor March 27, 2026 Articles are getting restarted with delays 9h 3m
Started Mar 27, 2026, 11:28 PM UTC· resolved Mar 28, 2026, 08:31 AM UTC
- investigating Mar 27, 2026, 11:28 PM UTC
For the last several hours, we have had spikes in the queues for article extraction. None of the articles is lost, but we are still struggling to identify the reasons for those spikes. I am afraid that we will continue to see it over the weekend. Our team is constantly working on identifying the issue and providing the fix. But it seems like a much bigger problem than usual.
- resolved Mar 28, 2026, 08:31 AM UTC
The pipeline was stable for the last 9 hours, no delays in extraction, everything is working as before. We will get back to it on Monday to do more research and provide a long lived solution.
Minor March 25, 2026 News API is time outing 38m
Started Mar 25, 2026, 08:03 AM UTC· resolved Mar 25, 2026, 08:41 AM UTC
- investigating Mar 25, 2026, 08:03 AM UTC
We are currently experiencing problems with our News API. Most of the calls are timing out. Investigating the issue, nothing seems off from the server side. We think it might be networking.
- investigating Mar 25, 2026, 08:04 AM UTC
https://www.cloudflarestatus.com/ We fear that it is because of the CloudFlare maintenance that our News API is ddependent on
- resolved Mar 25, 2026, 08:41 AM UTC
The issue is resolved. It was not the CloudFLare issue, it was our internal issue. We will review more in details the current issue, create alarms and make sure it does not happen again.
Minor January 15, 2026 NLP fields are calculated with a delay 7h 29m
Started Jan 15, 2026, 01:52 PM UTC· resolved Jan 15, 2026, 09:21 PM UTC
- monitoring Jan 15, 2026, 01:52 PM UTC
Several hours ago we had an issue with ourr NLP service. Usually we find an article, ingest it in our database and in parallel calculating NLP fields. But due to a code bug from our side, this process was delayed. Currently everything is fixed and we have a queue of messages that we need to process. Over the next 2 hours, we will empty the queue and everything comes back to normal. Keep you posted.
- resolved Jan 15, 2026, 09:21 PM UTC
Fully resolved
Minor December 2, 2025 Timeouts over the News API 1h 29m
Started Dec 02, 2025, 10:02 AM UTC· resolved Dec 02, 2025, 11:32 AM UTC
- investigating Dec 02, 2025, 10:02 AM UTC
Since this morning we see more timeouts than usual. The API works fine, but some of the calls might be rejected. We are still investigating and trying to understand where the problem comes from.
- resolved Dec 02, 2025, 11:32 AM UTC
Issue was fixed by adding more resources to the API and the database. Will be monitoring for the next hours.
Minor December 1, 2025 GPU Translation Instance Down –
Started Dec 01, 2025, 09:25 PM UTC· resolved Dec 01, 2025, 09:25 PM UTC
- resolved Dec 01, 2025, 09:25 PM UTC
Earlier in the morning, our GPU Provider Paperspace announced that they had a downtime. We have a GPU instance responsible for Translation. They took quite some time to solve it, more than 15 hours. Over the day, on the 1st of December, we switched to the fallback solution. Now everything is back to normal, but for the whole day, you might have experienced fewer than usual articles with translated fields. We are going to reprocess everything that was lost, and we suggest on the 2nd of December to redo the queries for the 1st of December to make sure you get the data. Sorry for the inconvenience.
Minor November 18, 2025 CloudFlare is still unstable 1h 39m
Started Nov 18, 2025, 12:58 PM UTC· resolved Nov 18, 2025, 02:38 PM UTC
- monitoring Nov 18, 2025, 12:58 PM UTC
CloudFlare is not fully recovered. Sometimes it gets down and gets up. Still monitoring.
- resolved Nov 18, 2025, 02:38 PM UTC
For the last 1 hour, all services are stable.
Minor November 18, 2025 CloudFlare was down –
Started Nov 18, 2025, 12:24 PM UTC· resolved Nov 18, 2025, 12:24 PM UTC
- resolved Nov 18, 2025, 12:24 PM UTC
As you probably noticed, a lot of services went down because of CloudFlare, we did as well. Even the service to warn users went down as well. Now it is all operational.
Minor October 20, 2025 AWS is globally down, we have delays in articles extraction and processing 37m
Started Oct 20, 2025, 08:56 AM UTC· resolved Oct 20, 2025, 09:33 AM UTC
- investigating Oct 20, 2025, 08:56 AM UTC
We do not rely on AWS, but some other services are: Dockerhub for example. Please expect delays in articles extractions. APIs are working fine. https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 09:32 AM UTC
Main problem is the DockerHub Auth. Our Kubernetes relies on it and it is down because of the AWS. We see some pods are coming back, so I think after some time the issue will be solved
- resolved Oct 20, 2025, 09:33 AM UTC
Dockerhub is back. In the next 1-2 hours we will reprocess all the delayed messages. No missed articles are expected, more like delays between article gets published and we extract it.
Minor September 16, 2025 News API is under a heavy load 4m
Started Sep 16, 2025, 11:56 AM UTC· resolved Sep 16, 2025, 12:01 PM UTC
- identified Sep 16, 2025, 11:56 AM UTC
We received an alarm on a high response time for our Main News API. It seems like one of the clients is making heavy loads that influences the whole pipeline. We are still investigating, have done some fixes and monitoring. Higher than usual response time is expected.
- resolved Sep 16, 2025, 12:01 PM UTC
Response time is back to normal. We will investigate the logs for better understanding to avoid to have the same issue in the future.
Minor August 7, 2025 Delays in NLP Enrichment 21m
Started Aug 07, 2025, 11:42 PM UTC· resolved Aug 08, 2025, 12:04 AM UTC
- investigating Aug 07, 2025, 11:42 PM UTC
We started to see delays in NLP Enrichment. messages are getting processed, but NLP analysis is going to be added later. Investigating.
- resolved Aug 08, 2025, 12:04 AM UTC
Seems to be fixed
Minor June 12, 2025 GCP services are down 1h 19m
Started Jun 12, 2025, 07:03 PM UTC· resolved Jun 12, 2025, 08:23 PM UTC
- investigating Jun 12, 2025, 07:03 PM UTC
Our pipeline depends on GCP so we are trying to find a way around. You might experience delays in receiving data.
- investigating Jun 12, 2025, 07:57 PM UTC
The Doppler service, which we use for Environment Variables, is also down. This is difficult to replace because each microservice is dependent on it. https://status.cloud.google.com/index.html https://www.dopplerstatus.com/?utm_source=embed Trying to find a solution.
- resolved Jun 12, 2025, 08:23 PM UTC
Services are coming back. None of the articles will be lost, but will be delayed in receiving. We are heavily relying on GCP and Doppler. And even if with GCP we are planning to rely less, Doppler is indispensable to have a comfortable development and CICD. We will check internally what we can do in the similar case.
Minor April 13, 2025 We experience delays in extracting new news articles 1h 39m
Started Apr 13, 2025, 04:56 PM UTC· resolved Apr 13, 2025, 06:35 PM UTC
- investigating Apr 13, 2025, 04:56 PM UTC
The issue was identified, and our engineers are working on fixing it. The issue is related to the production queueing system.
- monitoring Apr 13, 2025, 05:37 PM UTC
Everything is back to normal. Monitoring.
- resolved Apr 13, 2025, 06:35 PM UTC
The issue is fully solved. Unfortunately, not something our engineering team was fully prepared for. This week all the necessary actions will be conducted in order to avoid such issues in future.