NewBanking incident

Some NemID verifications are timing out

Minor Resolved View vendor source →

NewBanking experienced a minor incident on July 7, 2021 affecting NemID, lasting 21h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2021, 09:21 AM UTC
Resolved
Jul 08, 2021, 06:40 AM UTC
Duration
21h 19m
Detected by Pingoru
Jul 07, 2021, 09:21 AM UTC

Affected components

NemID

Update timeline

  1. identified Jul 07, 2021, 09:21 AM UTC

    Reports are showing that around 5% of NemID verifications are timing out. Criipto (our NemID provider) are looking into it.

  2. identified Jul 07, 2021, 12:25 PM UTC

    Update from Nets: INFORMATION One or more critical services are experiencing instability. The problem is under investigation. Caused by: Under investigation IMPACT The full impact is not yet known.

  3. resolved Jul 08, 2021, 06:40 AM UTC

    This incident has been resolved.