NewBanking incident

ID validation is down

Critical Resolved View vendor source →

NewBanking experienced a critical incident on June 15, 2022 affecting Gemalto, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2022, 11:51 AM UTC
Resolved
Jun 15, 2022, 04:08 PM UTC
Duration
4h 16m
Detected by Pingoru
Jun 15, 2022, 11:51 AM UTC

Affected components

Gemalto

Update timeline

  1. identified Jun 15, 2022, 11:51 AM UTC

    Thales/Gemalto - our provider for ID validation, is facing issues and are currently down. They are fixing the issue. Until the issue is fixed, then ID validation is not possible.

  2. resolved Jun 15, 2022, 04:08 PM UTC

    Thales has reported that their service is working again and we have confirmed that ID verification is now working again.