NewBanking incident

ID verification is failing

Critical Resolved View vendor source →

NewBanking experienced a critical incident on November 29, 2022 affecting Gemalto, lasting 20h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2022, 10:29 AM UTC
Resolved
Nov 30, 2022, 07:04 AM UTC
Duration
20h 35m
Detected by Pingoru
Nov 29, 2022, 10:29 AM UTC

Affected components

Gemalto

Update timeline

  1. identified Nov 29, 2022, 10:29 AM UTC

    Our ID verification provider has an issue which is causing their service to fail. This is blocking onboarding where a ID document verification is required.

  2. monitoring Nov 29, 2022, 02:55 PM UTC

    Thales/Gemalto seems to have fixed the issue, but we are monitoring the solution.

  3. resolved Nov 30, 2022, 07:04 AM UTC

    This incident has been resolved.