NewBanking incident

SMS's are currently not available

Critical Resolved View vendor source →

NewBanking experienced a critical incident on May 2, 2023 affecting SMSAPI, lasting 16h 50m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 01:37 PM UTC
Resolved
May 03, 2023, 06:28 AM UTC
Duration
16h 50m
Detected by Pingoru
May 02, 2023, 01:37 PM UTC

Affected components

SMSAPI

Update timeline

  1. identified May 02, 2023, 01:37 PM UTC

    Our primary SMS provider has announced that they have an issue with SMS deliverance. This results in SMS's on the NewBanking platform are not being received.

  2. monitoring May 02, 2023, 02:00 PM UTC

    It seems to work now, we are monitoring the solution implemented by our SMS provider.

  3. resolved May 03, 2023, 06:28 AM UTC

    This incident has been resolved.