NewBanking incident

Issue with connecting to the NewBanking platform

Critical Resolved View vendor source →

NewBanking experienced a critical incident on August 31, 2023 affecting API Server and Business Account and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2023, 09:25 AM UTC
Resolved
Aug 31, 2023, 10:29 AM UTC
Duration
1h 3m
Detected by Pingoru
Aug 31, 2023, 09:25 AM UTC

Affected components

API ServerBusiness AccountLoginOnboarding WizardUser Account

Update timeline

  1. investigating Aug 31, 2023, 09:25 AM UTC

    There is currently an issue with login to the NewBanking platform. We are investing the issue.

  2. monitoring Aug 31, 2023, 10:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2023, 10:29 AM UTC

    This incident has been resolved.