NewBanking incident

Experiencing issues with Passport validation

Major Resolved View vendor source →

NewBanking experienced a major incident on September 20, 2023 affecting Onboarding Wizard, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 12:15 PM UTC
Resolved
Sep 20, 2023, 01:28 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 20, 2023, 12:15 PM UTC

Affected components

Onboarding Wizard

Update timeline

  1. investigating Sep 20, 2023, 12:15 PM UTC

    We are currently experiencing irregularities with the 3rd party service for passport validation and are investigating the issue.

  2. investigating Sep 20, 2023, 12:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 20, 2023, 12:30 PM UTC

    The issue has been solved by our 3rd party service.

  4. resolved Sep 20, 2023, 01:28 PM UTC

    This incident has been resolved.